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[期間限定」9月24日まで3,000円以上の購入で日本国内送料無料 [期間限定」9月24日まで3,000円以上の購入で日本国内送料無料
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・2 ~ 7 営業日でのお届けになります。























電話番号 03-6452-6358 (土日祝日を除く。月~金曜午前10時から午後5時)



We currently ship to Japan, US and Canada, Australia, UK, Europe, and Asia. International rates apply. 

JPY ¥700 for Tokyo and other areas of Japan (2-7 business days)
JPY ¥1200 for Hokkaido, Kyusyu, Okinawa (2-7 business days)
JPY ¥330 additional fee for Cash on Delivery


USD $30 for Unites States, Canada and Mexico with DHL Express Worldwide (5-8 business days)
JPY ¥7,500 for Europe & the UK with DHL Express Worldwide (5-8 business days)
JPY ¥3,500 for Asia with DHL Express Worldwide (5-8 business days)
JPY ¥6,800 for Africa with DHL Express Worldwide (5-8 business days)
JPY ¥6,800 for the Middle East with DHL Express Worldwide (5-8 business days)
JPY ¥6,800 for the Latin America with DHL Express Worldwide (5-8 business days)
JPY ¥4,100 for Oceania DHL Express Worldwide (5-8 business days)

FREE Standard Shipping on orders over JPY ¥19,400

We're a company based in Japan. We process orders Monday through Friday, excluding holidays. Orders do not necessarily ship on the same day they are placed. Please allow 2-3 business days after placing your order for processing. We will contact you with a follow-up email.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information, however, in providing us with such information, you accept that we are not liable for its misuse due to an error in transmission or virus or malware.

We undertake to fulfill and ship your order within 5-10 business days, excluding holidays and natural disasters, and except in the case where an item is out of stock, in which case we will contact you to let you know of an expected fulfillment date or give you the option to purchase a replacement product or obtain a refund.

If we need additional information for credit verification, we will contact you. Delivery time does not include Sundays or holidays.


Taxes and duties for international shipping may vary depending on the country and should be paid by the customer. DAMDAM is not responsible for those charges.


This policy applies to non-Japan residents only.

You can return items up to 14 days after purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We undertake to reimburse you for any product delivered to you that is received in badly damaged condition. If goods are damaged or are different to the product purchased on the website, you can choose between a refund, exchange, or store credit. We require a receipt or proof of purchase.

Our policy lasts 14 days. If 14 days have gone by since your purchase, we can’t offer a refund or exchange.  

To return your product, please send an email to with the subject line [Re: Product Return] within 14 days of your purchase, and we will provide a return authorization and mailing information. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Please note that you will be responsible for paying for the return shipping costs.

REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

LATE REFUNDS (if applicable)

If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, contact us at with the subject head [Re: Late Refund].

EXCHANGES (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at with the subject line [Re: Product Exchange].

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We endeavor to ensure that our product list is current, however, we give no undertaking as to the guaranteed availability of any product advertised on our website. If a purchased product is unavailable, we reserve the right to notify you of its unavailability and provide you with a refund of same amount or credit towards another suitable product you may wish to purchase.